Customer Service

Northstar is committed to providing our customers with reliable service and complete satisfaction.

Contact Information:

Phone: 1-877-483-1315
Email: sales@northstardist.com
Contact Us

Business Hours:

Monday–Friday, 9:00 AM – 5:00 PM (CST)

Shipping Information

Northstar offers shipping through the following carriers:
  • UPS
  • FedEx
  • USPS
  • Spee-Dee Delivery
Orders received Monday through Friday typically ship the same business day when received by:
  • 11:00 AM CST for Spee-Dee shipments
  • 1:30 PM CST for UPS, FedEx, or USPS shipments

Shipping times may vary based on product availability and destination.

Limited Warranty

Northstar supports the manufacturer’s warranty covering defects in material and workmanship.

Warranty Return Requirements:
  • Products must be shipped freight prepaid to Northstar
  • A copy of the original sales invoice must be included
  • All returns must have an approved Return Merchandise Authorization (RMA)
  • A completed RMA Form is required

To obtain an RMA number, you can contact us here, email sales@northstardist.com, or call 1-877-483-1315.

Warranty Exclusions

This limited warranty does not cover and will be void in the following cases:
  • Special order items (no returns)
  • Misuse, abuse, accident, neglect, or improper handling
  • Physical, cosmetic, or liquid damage
  • Exposure to fire, excessive moisture, flooding, or extreme temperatures
  • Removed, altered, or illegible serial numbers or warranty labels
  • Installation, removal, or reinstallation costs
  • Acts of God
  • Custom-made cable assemblies

Returning Merchandise

General Return Policy:

  • Returns of good merchandise are not accepted after 30 days from the invoice date
  • An RMA number is required for all returns
  • All returned items must be complete and in original packaging
  • Defaced or altered packaging will incur a 25% restocking fee
  • Incomplete returns will be disposed of, receive no credit, and will not be returned

Upon Issuance of an RMA

Customers must:
  • Properly package merchandise to prevent shipping damage
  • Clearly mark the RMA number on the outside of the package
  • Ship freight prepaid to Northstar
  • Include a copy of the original invoice and completed RMA form

RMA numbers expire 30 days after issuance.

Upon receipt, merchandise will be verified and processed within 3–5 business days if no discrepancies are found.

Northstar is not responsible for products damaged during shipment.

Return Policy Details

Incorrect Orders (Customer Error)

  • Incorrect orders may be returned for exchange within 3 business days
  • Returns reported after 3 business days will incur a 25% restocking fee
  • Returns of good merchandise are not accepted after 30 days from invoice date

Incorrect Shipments, Shortages, or Discrepancies

  • Northstar will authorize returns for exchange or credit for items shipped incorrectly
  • All shortages or discrepancies must be reported within 5 business days of receipt
  • Northstar covers shipping costs for incorrect shipments and shortages
  • Back-ordered items are excluded

Feedback

We value your feedback and are always looking to improve.

If you have comments regarding our customer service, website, or products, please submit your feedback using the Contact Form on our Contact Us page. Your input helps us serve you better.

Product Liability

Northstar’s maximum liability for any product sold shall not exceed the purchase price of the product.

Under no circumstances shall Northstar, its owners, officers, employees, or agents be liable for damages related to products sold.

All legal matters shall be governed by the laws of the State of Minnesota.

Limitations of Liability

Northstar shall not be liable for any loss of profits or economic damages under any cause of action, including but not limited to negligence, contract, warranty, or tort claims.

Privacy Policy

Northstar uses your personal information solely to:
  • Process and service your orders
  • Respond to inquiries and requests

Your information is not shared, sold, or distributed to other companies.
When a portion of your order ships directly from a manufacturer, your shipping address and contact information will be provided solely for fulfillment purposes.